TeleRx Products
Refund & Return Policy
Important for health devices, home-care items and hygiene-sensitive products.
Return eligibility
- Wrong product delivered.
- Damaged product received.
- Product not working at the time of delivery.
- The complaint must be reported within 24 hours of receiving the product.
Non-returnable items
- Opened or used hygiene-sensitive medical items.
- Adult diapers, personal care products and sealed supplies after opening.
- Products damaged through misuse.
- Products without box, accessories or proof of purchase.
Refund process
- The TeleRx team checks the complaint first.
- If approved, the refund or replacement is processed within 5-7 working days.
- Refunds are made through the original or an agreed payment method.
Important medical note
- Products sold by TeleRx are for health support, monitoring or home-care convenience. They do not replace doctor consultation, diagnosis, emergency treatment or hospital care.